Daily Express Home Law Express Home Accidents & InjuryBusinessDivorce & SeparationEmploymentForm DownloadsGenealogyGeneral Law & AdviceLiving TogetherPersonal FinancePower of AttorneyProperty Buying & SellingProperty LettingScottish LawSmall ClaimsTaxWills & Probate

Leaves on the Line! How to Complain Effectively

Steve Wiseman

Enlarge Image

Faulty goods, shoddy service and poor advice. This practical guide gives you the tools to complain about them with maximum effect.

Format: Paperback
ISBN: 9781904053675
Price: £7.99 

In stock - normally dispatched on the next working day
About this book Chapter index Information & help

About this book

So 'autumn leaves on the line' were to blame for your train stopping for an hour and a half in the middle of nowhere. You suspect that the builder you hired is going to charge a lot more than his quote. You can't believe the letter you received today saying you owe £325 in back tax. We all sit and moan and worry about these things and consider it futile to take any action but why not? Often we don't feel confident enough to take things further, or we are unsure about how to go about it. This book will help you to make that move from being a moaner to an effective complainer and will stop you from being a pushover again.
 
Steve Wiseman draws on his extensive experience as a Citizens Advice Bureau manager and tells you how to ensure your complaint has maximum impact, whether it is against your local shop or a government department.

Specific problems covered include how to get results from accountants, airlines, banks, The Child Support Agency, electricity services, hotels, the Inland Revenue, landlords, National Health Service, the police, rail services, schools and social security.

Product details

Edition: Second   Published 2004
Format: Paperback   ISBN: 9781904053675
Code: B430   Price: £7.99
Back to top

The author


For Steve Wiseman writing is a spare-time activity - in his day job he runs the Norwich and District Citizens Advice Bureau, a thriving advice centre each year consulted by around 57,000 people. This entails day-to-day management, but also fundraising and development to ensure the Bureau meets the needs of the public. His other jobs have included occasional freelance journalism, advice work, teaching, lecturing and a few years as a Whitehall civil servant. He is married with two children.
Back to top

Chapter index

  1. Accountants
  2. Advertising
  3. Advice services
  4. Airlines & airports
  5. Banking
  6. Barristers
  7. Buses & coaches
  8. Buying goods
  9. Buying services
  10. The Child Support Agency
  11. Council Tax
  12. Credit
  13. Drivers & driving
  14. Electricity services
  15. Employment
  16. Estate agents
  17. Funeral services
  18. Gas services
  19. Holidays
  20. Hotels & guest houses
  21. Inland Revenue
  22. Insurance services
  23. Investments & financial advice
  24. Landlords of long leaseholders
  25. Landlord & tenant
  26. Local authorities
  27. The media
  28. National Health Service
  29. The neighbourhood & the environment
  30. The Police
  31. Post office
  32. Public services
  33. Pubs
  34. Rail services
  35. Residential care & nursing homes
  36. Restaurants
  37. Schools
  38. Shopping from home
  39. Social security
  40. Social services
  41. Solicitors' practices
  42. Surveyors & valuers
  43. Taxis
  44. Telecommunications
  45. Water & sewerage services
Back to top

Information & help

Legal glossary

The legal glossary provides definitions of legal terms in plain English.
Find a lawyer

Complicated legal issues should always be referred to a qualified solicitor. Search for local legal advice here.
Back to topPeople who bought this product also liked
301 Legal Forms Letters & Agreements
£19.99 
A huge range of solutions in one bestselling paperback book - this is packed with draft letters and pre-printed forms covering a wide range of legal situations.
Enlarge Image Read More
Back to topStill haven't found what you are looking for?
16 May 2008
There are no items in
your shopping basket
Supplied by Lawpack